TY  - BOOK
AU  - Shipley,David
AU  - Schwalbe,Will
TI  - Send: the essential guide to email for office and home 
SN  - 9780307263643 (hardcover : alk. paper)
AV  - HD30.37 .S5 2007
PY  - 2007///
CY  - New York
PB  - Alfred A. Knopf
KW  - Electronic mail messages
KW  - Business communication
KW  - Communication in management
KW  - Interpersonal communication
N1  - Includes bibliographical references (p. [233]-242) and index; Introduction: Why do we email so badly? -- When should we email? -- The anatomy of an email -- How to write (the perfect) email -- The six essential types of email -- The emotional email -- The email that can land you in jail -- S.E.N.D. -- The last word -- Appendix: How to read your header
ER  -