TY  - ADVS
ED  - Learning Seed Company.
TI  - Communicating with custommers: an entry level guide 
SN  - 0917159500
PY  - 2005///
CY  - Lake Zurich, IL
PB  - Learning Seed
KW  - Customer services
KW  - Customer relations
KW  - Business communication
N2  - Viewers will learn: how to make a connection with customers, listening skills, tone of voice and body language, how to handle miscommunication and phrase helful responses and a five step process to deal with angry customers
ER  -