TY  - BOOK
AU  - Pantry,Sheila
AU  - Griffiths,Peter
TI  - How to give your users the LIS services they want
SN  - 9781856046725 (pbk.) :
AV  - Z711 .P36 2009
PY  - 2009///
CY  - London
PB  - Facet
KW  - Libraries
KW  - User satisfaction
KW  - Information services
KW  - User education
KW  - Library administration
N1  - Includes bibliographical references and index
ER  -