TY  - BOOK
AU  - Yellin,Emily
TI  - Your call is (not that) important to us: customer service and what it reveals about our world and our lives 
SN  - 9781416546894 :
AV  - HF5415.5 .Y47 2009
PY  - 2009///
CY  - New York
PB  - Free Press
KW  - Customer services
KW  - Customer relations
KW  - Corporations
KW  - Public relations
N1  - Includes bibliographical references (p. 271-282) and index
ER  -