TY  - BOOK
AU  - Gittell,Jody Hoffer
TI  - The Southwest Airlines way: using the power of relationships to achieve high performance 
SN  - 9780071458276 (pbk.) :
AV  - HE9803 .S68 G588 2005
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Southwest Airlines Co
KW  - Management
KW  - Airlines
KW  - United States
N1  - Originally published: 2003; Includes bibliographical references and index
ER  -