TY  - BOOK
AU  - Carbone,Lewis P.
TI  - Clued in: how to keep customers coming back again and again 
SN  - 9780131015500 :
AV  - HF5415.5 .C367 2004
PY  - 2004///
CY  - Upper Saddle River, NJ
PB  - FT Prentice Hall
KW  - Customer services
KW  - Evaluation
KW  - Quality control
KW  - Consumer behavior
KW  - Psychological aspects
KW  - Organizational effectiveness
KW  - Management
N1  - Includes bibliographical references and index
ER  -