TY - BOOK AU - Kelly,Lois TI - Beyond buzz: the next generation of word-of-mouth marketing SN - 9780814473832 (cloth) : AV - HF5415.123 .K45 2007 PY - 2007/// CY - New York, NY PB - AMACOM KW - Communication in marketing KW - Marketing N1 - Includes bibliographical references (p. 213-220) and index; 1. Enough with the marketing blah blah blah - lets talk about something interesting -- 2. Make meaning, not buzz -- 3. Have a fresh point of view (or several) -- 4. Listen up : seven ways to uncover talk-worthy ideas -- 5. Nine themes that always get people talking -- 6. Straight talk : talk like you talk, talk like you mean it, talk in these ten new ways -- 7. Shift to a conversational marketing mind-set -- 8. Building a "talk" culture -- 9. Be more interesting - conversations, passion, and an honest point of view ER -