TY - BOOK AU - Gibb,Forbes ED - Strathclyde Graduate Business School. TI - Information systems AV - HF5548.32 .G55 2002 PY - 2002/// CY - Glasgow, Scotland PB - Graduate School of Business, University of Strathclyde KW - Electronic commerce KW - Information storage and retrieval systems N1 - Includes bibliographical references (p.285-294); Introductory concepts; The new economy, E-business, Information systems and the enterprise-some definitions, Information management -- Information strategy; Background, People issues in IS, IT and IS and competitive advantage, A framework for information strategy, Business processes, Process modelling techniques, Information strategy initiatives, The information audit -- Process management; Business continuity management, Outsourcing, Benchmarking, Service level management, Output based specifications -- Open systems and standards; Background, Operating systems, Applications, Interfaces, Communications, Support for open systems and standards, Business impact -- Telecommunications; Background, Telecommunication policy and its impact on the sector, Fundamental telecommunications technologies, Basic wide area network services, Other telecommunications services, The internet -- Databases; Data concepts, Approaches to data management, Operational database applications, Analytical database applications -- Document management systems; What is a document?, Document management problems, What is an electronic document?, Document management systems, Key technologies -- Knowledge management and intelligent systems; The knowledge economy, Types of knowledge, Knowledge management technologies and systems ER -