TY - BOOK AU - Frankel,Alex TI - Punching in: the unauthorized adventures of a front-line employee SN - 9780060849665 (hbk.) : AV - HF5549.5.M63 F725 2007 PY - 2007/// CY - New York, NY PB - Collins/HarperCollins Publishers KW - Employee motivation KW - Employee loyalty KW - Organizational commitment KW - Interpersonal relations KW - Case studies N1 - Includes bibliographical references (p. [209]-211) and index; Introduction: becoming one of them -- The other army -- One great employee -- Two truths and one lie -- Into the fold -- Get big, stay small -- In the red zone -- Conslusion: self selection ER -