TY - BOOK AU - Gilmore,James H. AU - Pine,B.Joseph TI - Authenticity: what consumers really want SN - 1591391458 (hardcover : alk. paper) : AV - HF5415.15 .G55 2007 PY - 2007/// CY - Boston, MA PB - Harvard Business School Press KW - Product management KW - Consumer behavior KW - Consumers' preferences N1 - Includes bibliographical references (p. [253]-281) and index; Authenticity : the new business imperative -- the appeal of real -- The demand for authenticity : why now? -- Drivers of the new consumer sensibility -- The supply of inauthenticity : what's going on? -- Reality, fakery, and three axioms of authenticity -- Rendering authenticity : what to do -- Five genres of authenticity -- Fake, fake, it's all fake : why offerings are unauthentic -- Lessons from philosophy -- The real/fake reality : how offerings become authentic -- Two time-honored standards of authenticity -- Deconstructing authenticity : how to assess your business -- Ten elements of authenticity -- From marketing to placemaking : being what you say you are -- The placemaking portfolio -- From strategy to decision making : being true to self -- Here-and-now space -- Finding authenticity : the right direction for you -- Real/fake polarities ER -