TY  - BOOK
AU  - Taylor,Shirley
AU  - Gartside,L.
AU  - Taylor,Shirley
TI  - Model business letters, e-mails & other business documents
SN  - 0273675249 (pbk.):
AV  - HF5726 .T39 2004
PY  - 2004///
CY  - London, UK, New York, NY
PB  - Pearson Education/FT Prentice Hall
KW  - Commercial correspondence
KW  - Business writing
KW  - Electronic mail messages
KW  - Form letters
N1  - Previous ed.: published as Gartside's model business letters & other business documents. London : Pitman, 1998; Includes index; Written communication: an overview -- Presentation of business documents -- structuring your communications -- Language and tone -- E-mail -- Routine business documents -- Enquiries and replies -- Quotations, estimates and tenders -- Orders and their fulfilment -- invoicing and settlement of accounts -- Letters requesting payment -- Credit and status enquiries -- A typical business transaction (correspondence and documents) -- creative and persuasive documents -- Complaints and adjustments -- Goodwill messages -- Reports and proposals -- Notices, advertisements and information sheets -- Circulars -- Sales letters and voluntary offers -- Publicity material -- Marketing matters -- Business plans -- Meetings documentation -- Personnel -- Travel and hotels -- Secretarial adminstrative correspondence -- Classified business letters -- Agencies -- International trade -- Banking (home business) -- Banking (international business) -- transport -- Insurance
ER  -