TY - BOOK AU - Burkitt,Hugh AU - Zealley,John ED - Marketing Society. TI - Marketing excellence: winning companies reveal the secrets of their success SN - 9780470060278 : AV - HF5415.12.G7 B87 2006 PY - 2006/// CY - Chichester, England, Hoboken, NJ PB - Wiley KW - Marketing KW - Great Britain KW - Case studies KW - Success in business KW - Business enterprises N1 - Includes bibliographical references and index; Marketing measurement excellence -- Customer insight -- Launching new brands -- Brand extension -- Brand revitalisation -- Sustaining the brand promise -- Marketing communications : getting the message across -- Creating loyal relationships -- Crossing borders : international brand development -- Internal marketing : engaging employees -- Developing marketing capabilities -- Doing well by doing good ER -