TY - BOOK AU - Ander,Willard N. AU - Stern,Neil Z. TI - Winning at retail: developing a sustained model for retail success SN - 9780471473572 : AV - HF5429 .A655 2004 PY - 2004/// CY - Hoboken, N.J. PB - Wiley KW - Retail trade KW - Management N1 - Includes bibliographical references (p. 241-243) and index ER -