TY  - BOOK
AU  - Spector,Robert
AU  - McCarthy,Patrick D.
TI  - The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization 
SN  - 9780471702863 (pbk.) :
AV  - HF5415.5 .S626785 2005
PY  - 2005///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Nordstrom (Firm)
KW  - Management
KW  - Customer services
KW  - United States
KW  - Handbooks, manuals, etc
KW  - Department stores
N1  - Includes bibliographical references (p. 263) and index
ER  -