TY  - BOOK
AU  - Gerzon,Mark
TI  - Leading through conflict: how successful leaders transform differences into opportunities 
SN  - 159139919X :
AV  - HD42 .G47 2006
PY  - 2006///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Conflict management
KW  - Leadership
N1  - Includes bibliographical references (p. [245]-263) and index; pt. I: Three faces of leadership. The demagogue ; The manager ; The mediator -- pt. 2: Eight tools for the leader as mediator. Integral vision ; Systems thinking ; Presence ; Inquiry ; Conscious communication ; Dialogue ; Bridging ; Innovation -- Conclusion: Transforming conflict into opportunity -- Appendix: When conflict erupts : guidelines in times of crisis
ER  -