TY - BOOK AU - Kaplan,Robert S. AU - Norton,David P. TI - Alignment: using the balanced scorecard to create corporate synergies SN - 1591396905 : AV - HD30.28 .K3543 2006 PY - 2006/// CY - Boston, Mass. PB - Harvard Business School Press KW - Strategic planning KW - Industrial management KW - Industrial organization KW - Strategic alliances (Business) KW - Organizational effectiveness N1 - Includes bibliographical references and index; Alignment : a source of economic value -- Corporate strategy and structure : historical perspective -- Aligning financial and customer strategies -- Aligning internal process and learning and growth strategies : integrated strategic themes -- Aligning support functions -- Cascading : the process -- Aligning boards and investors -- Aligning external partners -- Managing the alignment process -- Total strategic alignment ER -