TY  - BOOK
ED  - Great Britain.
TI  - Service delivery
T2  - ITIL : managing IT services
SN  - 0113300174 (pbk.)
AV  - HD30.2 .S47 2001
PY  - 2001///
CY  - London
PB  - Stationery Office
KW  - Computer networks
KW  - Management
KW  - Support services (Management)
KW  - Information technology
N1  - Cover title: Best practice for service delivery
ER  -