TY  - BOOK
AU  - Spector,Robert
TI  - Anytime, anywhere: how the best bricks-and-clicks businesses deliver seamless service to their customers 
SN  - 0738208035 (pbk.) :
AV  - HF5415.5 .S6263 2002
PY  - 2002///
CY  - Cambridge, MA
PB  - Perseus Pub.
KW  - Customer services
N1  - "December 2002"--T.p. verso; Includes bibliographical references (p. 271-276) and index
ER  -