TY - BOOK ED - Great Britain. TI - Business perspective: the IS view on delivering services to the business SN - 0113308949 (pbk.) : PY - 2004/// CY - London PB - TSO ; Stationery Office KW - Information technology KW - Management KW - Business KW - Data processing KW - Support services (Management) KW - Computer networks N1 - Formerly CIP; Includes bibliographical references and index ER -