TY  - BOOK
ED  - Great Britain.
TI  - ICT infrastructure management
T2  - ITIL
SN  - 0113308655 (pbk.)
AV  - HD30.2 .I28 2002
PY  - 2002///
CY  - Norwich
PB  - TSO
KW  - Computer networks
KW  - Management
KW  - Support services (Management)
KW  - Information technology
N1  - Includes bibliographical references (p. 183-184) and index
ER  -