TY  - BOOK
AU  - Bazerman,Max H.
AU  - Watkins,Michael
TI  - Predictable surprises: the disasters you should have seen coming, and how to prevent them 
SN  - 1591391784 :
AV  - HV551.2 .B39 2004
PY  - 2004///
CY  - Boston
PB  - Harvard Business School Press
KW  - Disasters
KW  - Prevention
N1  - Includes bibliographical references (p. 299-300) and index; What is a predictable surprise? A preview -- pt. 1. Prototypes of predictable surprises. September 11 : the costs of ignoring a predictable surprise -- The collapse of Enron and the failure of auditor independence -- pt. 2. Why don't we act on what we know? Cognitive roots : the role of human biases -- Organizational roots : the role of institutional failures -- Political roots : the role of special-interest groups -- pt. 3. Preventing predictable surprises. Recognition : identifying emerging threats earlier -- Prioritization : focusing on the right problems -- Mobilization : building support for preventative action -- Future predictable surprises
ER  -