TY  - BOOK
AU  - Birla,Madan
TI  - FedEx delivers: how the world's leading shipping company keeps innovating and outperforming the competition 
SN  - 9780471715795 :
AV  - HE5903.F435 B56 2005
PY  - 2005///
CY  - Hoboken, N.J.
PB  - Wiley.
KW  - Federal Express Corporation
KW  - Management
KW  - Express service
N1  - Includes bibliographical references (p. 199-201) and index; Innovating and outperforming the competition -- FedEx's innovation journey -- Why organizations do not innovate -- The five dimensions of an innovation and performance culture -- Engage employees in the enterprise -- Expect and help employees to continually grow -- Create a secure environment for expression and acceptance of creative ideas -- Encourage collaborative develop -- Conclusion : continuing to lead the way
ER  -