TY  - BOOK
AU  - Smith,Howard
AU  - Fingar,Peter
TI  - Business process management: the third wave 
SN  - 0929652339 :
AV  - HD58.87 .S63 2003
PY  - 2003///
CY  - Tampa, Fla.
PB  - Meghan-Kiffer Press
KW  - Reengineering (Management)
KW  - Technological innovation
KW  - Strategic planning
KW  - Management information systems
KW  - Information technology
KW  - Information resources management
KW  - Organizational change
N1  - "SAN 249-7980."--T.p. verso; Includes bibliographical references and index
ER  -