TY  - BOOK
AU  - Dunn,Paul
AU  - Baker,Ronald J.
TI  - The firm of the future: a guide for accountants, lawyers, and other professional services 
SN  - 0471264245 :
AV  - HF1010 .D86 2003
PY  - 2003///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons, Inc.
KW  - Business
KW  - Handbooks, manuals, etc
KW  - Professional employees
KW  - Human capital
KW  - Customer relations
N1  - Includes bibliographical references and index; Introduction -- A flawed theory -- A paradigm worthy of a proud profession -- Intellectual capital : the chief source of wealth -- Human capital : your people are not assets, they are volunteers -- Structural capital : if only we knew what we know -- Social capital : man is not an island -- You are your customer list -- You are what you charge -- Measure what counts : effectiveness over efficiency -- The timeless practice -- Some words on the future -- Epilogue
ER  -