TY - BOOK AU - Zhu,Joe TI - Quantitative models for performance evaluation and benchmarking: data envelopment analysis with spreadsheets and DEA Excel Solver SN - 1402070829 : AV - HD58.9 .Z48 2003 PY - 2003/// CY - Boston PB - Kluwer Academic KW - Organizational effectiveness KW - Benchmarking (Management) KW - Industrial management KW - Mathematical models N1 - Includes bibliographical references (p. [285]-290) and index; Basic DEA models(Data envelopment analysis) -- Measure-specific DEA Models -- Returns-to-Scale(RTS) -- DEA with Preference -- Modeling Undesirable Measures -- Context-dependent Data Envelopment Analysis -- Benchmarking Models -- Models for Evaluating Value Chains -- Congestion -- Super Efficiency -- Sensitivity Analysis and Its Uses -- DEA Excel Solver -- References; One CD-ROM in pocket attached in inside back cover ER -