TY  - BOOK
AU  - Laughlin,Sara
AU  - Shockley,Denise Sisco
AU  - Wilson,Ray
TI  - The library's continuous improvement fieldbook: 29 ready-to-use tools 
SN  - 0838908594 (pbk.) :
AV  - Z678 .L34 2003
PY  - 2003///
CY  - Chicago
PB  - American Library Association
KW  - Library administration
KW  - Handbooks, manuals, etc
KW  - Total quality management
KW  - United States
KW  - Case studies
N1  - Includes bibliographical references (p. 131-132)
ER  -