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The Cornell School of Hotel Administration on Hospitality : cutting edge thinking and practice / edited by Michael C. Sturman, Jack B. Corgel, Rohit Verma.

Contributor(s): Publication details: Hoboken, N.J. : Wiley, c2011.Description: xii, 500 p. : ill. ; 24 cmISBN:
  • 9780470554999 :
  • 0470554991 :
Subject(s): LOC classification:
  • TX911.5 .C585 2011
Contents:
Four paths to success in the hospitality industry / Jack Corgel, Michael C. Sturman & Rohit Verma -- The essence of hospitality and service / Guiseppe Pezzotti -- Success in your hospitality career -- Preparing for a successful career in the hospitality industry / Kate Walsh, Bill Carroll, & Michael C. Sturman -- The listening fast track / Judi Brownell -- Developing and managing a multinational career / Jan Katz.

Includes bibliographical references and index.

Four paths to success in the hospitality industry / Jack Corgel, Michael C. Sturman & Rohit Verma -- The essence of hospitality and service / Guiseppe Pezzotti -- Success in your hospitality career -- Preparing for a successful career in the hospitality industry / Kate Walsh, Bill Carroll, & Michael C. Sturman -- The listening fast track / Judi Brownell -- Developing and managing a multinational career / Jan Katz.

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