The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.

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Publication details: New York, NY : The Free Press, 2003.Description: xxii, 377 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode
Books	American University in Dubai	American University in Dubai	Main Collection	HF 5415.5 .H473 2003 (Browse shelf(Opens below))	Available		601855

Includes bibliographical references (p.345-360) and index.

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