Includes bibliographical references.

Activity-based costing -- Balanced scorecard -- Barriers to entry and exit -- Benchmarking -- Brainstorming -- Branding -- Business cycle -- Business cycle -- Business modelling -- The business plan -- Cannibalisation -- Championing -- Change management -- Cherry-picking -- Clustering -- Competitive advantage -- Convergence -- Core competence -- Corporate governance -- Corporate social responsibility -- Cost-benefit analysis -- Crisis management -- Critical path analysis -- Cross-selling -- Culture -- Customer relationship management -- Decentralisation -- Delayering -- Differentiation -- Diversification -- Double-loop learning -- Downsizing -- E-commerce -- Economies of scale -- Economies of scope -- Empowerment -- Enterprise resource planning -- Entrepreneurship -- Excellence -- The experiment curve -- Family firms -- Franchising -- Game history -- The glass ceiling -- Globalisation -- Growth share matrix -- The Hawthorne effect -- Hierarchy of needs -- Innovation -- Inrapreneurship -- Just-in-time -- Kaizen -- Keirestu -- Knowledge management -- Leadership -- Lean production -- The learning organisation -- Management by objectives -- Management by walking about -- Mass customisation -- Mass production -- Matrix management -- Mentoring -- Mission statement -- Niche market -- Open-book management -- Operational research -- Outsourcing -- The Pareto principle ( the 80/20 principle) -- Performance-related pay -- The Peter principle -- Planned obsolescence -- Portfolio working -- Post-merger integration -- Process improvement -- Product life-cycle -- Quality circle -- Re-engineering -- Satisficing -- Scenario planning -- Scientific management -- Segmentation -- The seven Ss -- Six sigma -- Small is beautiful -- Span of control -- Strategic alliance -- Strategic planning -- Structure -- Succession planning -- SWOT analysis -- Synergy -- Technology transfer -- TheoriesX and Y -- Total quality management -- True and fair --Unbounding -- Unique selling proportion -- Value chain -- Value creation -- Vertical integration -- The virtual organisation -- Vision -- Zero-base budgeting.