Includes bibliographical references and index.

How to conceptualize change -- How to prepare the organization for change -- How to organize the planning group -- How to plan the change -- How to decide what needs to change -- How to manage individuals during change -- How to control resistance to change -- How to implement the change -- How to evaluate the change -- How to succeed : the fifteen key points -- Change scenario 1 : adjusting to the budget cut -- Change scenario 2 : cleaning up the cataloging backlog -- Change scenario 3 : improving poor service at reference -- Change scenario 4 : controlling unruly students -- Change scenario 5 : removing the homeless from the doorway -- Change scenario 6 : resisting outsourcing -- Change scenario 7 : dealing with pornography in the library -- Change scenario 8 : handling managers in conflict -- Change scenario 9 : succeeding an unfit director -- Change scenario 10 : competing for a staff increase -- Change scenario 11 : reorganizing request due to staff romance -- Change scenario 12 : compromising on the uses of new space -- Change scenario 13 : receiving the cold shoulder -- Change scenario 14 : taking the place of a retired director -- Change scenario 15 : accepting a wealthy donor's useless collection.