Includes bibliographical references (p. 221-224) and index.

The first sin : managing like a beginning skier -- The first virtue : weight forward on skis -- The second sin : dissin' your employees -- The second virtue : d-i-s'ng your employees -- The third sin : rationalizing away truth -- The third virtue : making honesty the only policy -- The fourth sin : misguided benevolence -- The fourth virtue : E-R-A : expectations, responsibility, and accountability -- The fifth sin : falling into the inconsistency trap -- The fifth virtue : ducks in a row -- The sixth sin : letting employees speculate -- The sixth virtue : open information channels -- The seventh sin : listening through your "I" -- The seventh virtue : listening through your ears -- The eighth sin : front-of-the-nose perspective -- The eighth virtue : the big picture -- Moving from sin to virtue.