Includes bibliographical references (p. 371-385) and index.

Winners and losers : how confidence grows or erodes -- The locker room and the playing field : booms, busts, streaks, and cycles -- Winning streaks : the cycle of success -- Why winning streaks end -- Losing streaks : powerlessness corrupts and other dynamics of decline -- Why losing streaks persist -- Turnarounds : the art of building confidence -- The turnaround challenge -- The first stone : facing facts and restoring responsibility -- The second stone : cultivating collaboration -- The third stone : inspiring initiative -- A culture of confidence : leading a nation from despair to hope -- Implications and life lessons -- Delivering confidence : the work of leaders -- Winning streaks, losing streaks, and the game of life.