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Acquiring, processing, and deploying voice of the customer / M. Larry Shillito.
Publication details: Boca Raton, Fla. : St. Lucie Press , c2001.Description: xvi, 279 p. : ill. ; 24 cmISBN:- 1574442902 :
- HF5415.5 .S545 2001
| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
|
American University in Dubai | American University in Dubai | Main Collection | HF 5415.5 .S545 2001 (Browse shelf(Opens below)) | Available | 678367 |
Includes bibliographical references (p. 269) and index.
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