Includes bibliographical references and index.

Foundations of Global Diversity -- Beyond Diversity: What Is Culture? -- Diversity: An Evolving Concept -- Global Diversity as the Next Step -- Globalization and Diversity -- Answering Universal Problems--Differently -- Dimensions of Culture -- Values -- Three Cultures Model -- Developing Intercultural Sensitivity -- Cultural Costs -- Building a Business Case for Global Diversity -- Evolving Domestic Diversity Models -- Six Spheres of Inclusion Model -- The Stages of Globalization: Applying a Diversity Model -- Managing A Global Workforce -- Communicating Effectively Across Cultures -- Understanding the Cultural Underpinnings of Global Communication -- Dealing with Cultural Influences on Communication -- Dealing with Verbal and Nonverbal Aspects of Cross-Cultural Communication -- Judging the Effectiveness of Global Communication -- Using Interpreters in a Global Organization -- Using Translators Effectively -- Selecting Appropriate Communication Vehicles -- Communicating in Writing -- Planning and Leading Meetings -- Making Presentations -- Maximizing Global Teams and Work Groups for Higher Performance -- Awareness: Understanding the Nature and Impact of National Culture on the Team -- The Impact of Culture on Team Performance -- Challenges Surrounding National Culture -- Benefits of Managing Cross-Cultural Differences -- Creating a Framework for Developing High-Performance Teams -- Enhancing Task and Relationship Functions Through Technology -- Defining Team Leadership at All Levels of an Organization -- Managing Conflict in an International Environment -- The Impact of Culture on Conflict -- I or Thou? -- The Concept of Face -- Culturally Appropriate Strategies for Resolving Conflict -- Conflict as a Source of Innovation -- Problem Solving in Global Organizations -- The Impact of Culture: Defining What a Problem Is -- Acknowledging Myths and Realities of Problem Solving -- Identifying Influences on Problem Solving Across Borders -- The Importance of Organizational Culture in the Problem-Solving Process -- The Three-Step Problem-Solving Process -- Developing Your Organization's Global Competence -- Systems for Using People Effectively in Global Organizations -- Political, Social, and Economic Variables -- The Global Diversity Capability Cycle -- Global Diversity Interviewing Guidelines -- Diversity and International Assignments -- Training and Development -- Compensation and Rewards -- Managing Performance in an International Workforce -- Corporate Culture Bias -- Themes for Resolving Culture and Diversity -- The Five-Focus Performance Dialogue Model -- Applying Global Diversity in a Performance Management System -- Guidelines for a Global Performance Management System (GPMS) -- Performance Management as a Metaphor for Global Diversity -- You as a Tool: Leader as a Change Agent -- Change and How Different Cultures React to It -- Corporate Culture Styles and Change -- Essential Change Agent Behaviors -- Steps to Help Global Employees Deal with Change -- Guide to Tools and Activities for Use in Global Organizations -- Sample Agendas for Training and Development Sessions.

Leveraging global diversity as a core business asset is vital to surviving the new global economy. As organizations expand their worldwide reach to meet the needs of their own businesses and of their customers, the realities of global diversity are facing executives, managers, and human resources professionals head-on. The Global Diversity Desk Reference helps you understand the new corporate cultures that are created by going global; enables you to recognize, reconcile, and leverage the differences inherent in a diverse workforce; and provides tools to help you maximize the diversity of your global workforce. To succeed in the global marketplace, organizations must be able to identify issues and business needs related to diversity and find ways to creatively maximize the ways in which those differences help the company succeed.

The Global Diversity Desk Reference offers a proactive, strategic approach for tapping into and managing the tremendous potential of an international workforce. The authors show how to increase effectiveness in managing transnational diversity at three levels -- the individual, interpersonal, and organizational. In addition, the book is filled with practical tools, concrete suggestions, and pragmatic methods to successfully reconcile the diversity within a global workforce and align organizational systems, policies, and practices with the requirements of an international workforce. The Global Diversity Desk Reference presents the most relevant information and activities that build awareness, increase knowledge, and enhance our ability to create options for resolution inside our organizations. Each chapter includes guidance for selecting the most suitable actions when working with a globally diverse workforce. Created to be accessible and hands-on, this essential resource includes a CD-ROM with electronic tools and templates that can be customized for use in any organization.

System requirements for accompanying CD-ROM for Windows PC: 486 or Pentium processor-based personal computer, Microsoft Windows 95 or Windows NT 3.51 or later, Minimum RAM: 8MB for Windows 95 and NT.

System requirements for accompanying CD-ROM for Macintosh: Macintosh with a 68020 or higher processor or Power Macintosh, Apple OS version 7.0 or later, Minimum RAM: 12MB for Macintosh.